Patient Navigation


New York; April 28, 2011 – Accenture (NYSE: ACN) and the Harold P. Freeman Patient Navigation Institute (PNI) today announced that they are teaming to equip more people with the skills to get jobs as patient navigators, who provide one-on-one guidance and assistance to patients dealing with the health care system.  


The national effort, part of Accenture’s corporate citizenship initiative Skills to Succeed, focuses on three areas.  First, Accenture has worked with PNI to create a Website that features an online and text donation mechanism to enable donations to fund student scholarships for patient navigators.  The site was launched for the upcoming Tribeca Film Festival premiere of The Education of Dee Dee Ricks. The documentary captures one patient’s experience and highlights the work of PNI and the need for more patient navigators.  


Second, Accenture employees will coach and mentor PNI graduates on business skills, including resume-writing and interview skills to support their job searches.  Finally, Accenture and PNI are focusing on Cleveland, Ohio, to create their first community program to help identify candidates and enable their access to training.  As a first step, Accenture has conducted an assessment, which found that, over the next few years, the Cleveland area will require several hundred new patient navigators. 


“With 60 hospitals and a significant concentration of medical leaders, Cleveland is an ideal market in which to expand patient navigation,” said Jim Dickey, Accenture’s managing director in Cleveland. “Through our relationship with PNI, we can help build the skills of individuals interested in pursuing jobs as patient navigators, help improve the quality of healthcare and, ultimately, have an impact on the economic vitality of our community.” 


Patient navigators, an emerging job in the healthcare field, eliminate barriers to timely screening, diagnosis, treatment and supportive care within the fragmented healthcare system, and they reduce disparities in access to diagnosis and treatment of cancer and chronic diseases, particularly among poor and uninsured people.  “Navigators can play an important role in connecting patients to advanced care,” said Mark Knickrehm, global managing director, Accenture Health. “From detection to recovery, patient navigators improve access and coordination to expertise, treatment and technology.” 


“Our work with PNI helps bring to life Accenture’s commitment to building skills – drawing on our people’s passion, experience and dedication to developing and nurturing talent,” said LaMae Allen DeJongh, managing director, Accenture US Human Capital & Diversity.  “This innovative public/private partnership can make a significant, lasting impact on the economic well-being of individuals, by developing skills and connecting people with the right job opportunities.” 


“By training more people to become patient navigators, local healthcare systems will be better equipped to meet a community’s specific needs,” said Harold P. Freeman, M.D., of the Patient Navigation Institute.  “This effort will not only increase our number of patient navigators, but will also encourage more hospitals, health clinics and community-based organization to adopt the PNI training program to provide patients."




Accenture's commitment to Patient Navigation

Romelia Corvacho, Strive trained Patient Navigator, speaks about STRIVE's programs at the 2014 Women's Empowerment Luncheon


During  Ms. Ricks' time as Chair of the Harold P. Freeman Patient Navigation Institute, Dee Dee and Dr. Freeman secured partnerships with:  Accenture to train over 3000 individuals with the skills necessary to become employed as a Patient Navigator; and Strive International to train at-risk individuals from the community who have been disconnected from the workforce as patient navigators.

Accenture Teams with Harold P. Freeman Patient Navigation Institute to Help Equip Patient Navigators with Job Skills. National initiative supports Accenture’s Skills to Succeed corporate citizenship focus, targets Cleveland for first program.

STRIVE is an empowerment movement disguised as an employment agency.  They focus on:

1) Attitudinal and Job Readiness

2) Skills Training

3) Support Services

4) Job Placement

5) Follow-up

The partnership between the Institute and Strive combines two of the most important issues to Dee Dee:  saving lives through patient navigation and putting our country back to work (especially those that are underserved).  While Strive works within many high growth industries outside of healthcare, they began a movement together to incorporate patient navigation into their program.

Ms. Ricks was honored at their 30th Anniversary Gala in November 2015 for her vision and leadership helping to build Strive's Patient Navigation Program.

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